Real humans, fast replies. We typically respond within 24 hours, often much sooner. Whatever's going on — broken app, tournament question, merch order, refund — we'll sort it out.
Installation, TestFlight, account setup
Bite is in beta and distributed through Apple's TestFlight.
Android users can access the full Bite experience through our web app at bite-v1.vercel.app. Open it in Chrome and tap "Add to Home Screen" to get a native-feeling install.
A dedicated Android app is on the roadmap for 2026.
The most common cause: you're trying to open it on a desktop browser. TestFlight invite links must be opened directly on your iPhone or iPad.
If TestFlight says the beta is full or expired, message us at theofficialbiteapp@gmail.com and we'll send you a fresh invite.
Bite is free to download and use. Core features (hotspot map, catch journal, live conditions, social feed, regulations, waypoints) are free forever with no card required.
Bite Pro is $14.99/month or $69.99/year and unlocks Pablo AI (unlimited), Kelp Paddy Tracker, Bait Ball AI, 2× XP, and early access to new features.
Subscriptions, trials, cancellations, refunds
Open Bite on your iPhone → Profile → Upgrade to Pro → Start Free Trial. The trial runs for 7 days. You can cancel anytime before day 7 and won't be charged.
Pro subscriptions are managed through Apple. On your iPhone:
You'll keep Pro access until the end of your current billing period.
Subscription refunds are handled by Apple, not by us directly. Request one at reportaproblem.apple.com using the Apple ID you used to subscribe.
If Apple denies your refund and you believe it was justified, email us and we'll do what we can to help.
Try Profile → Settings → Restore Purchases. This pulls your subscription status fresh from Apple. If that doesn't work, fully close and reopen the app.
Still locked? Email us with your account email and we'll fix it on the backend.
The AI fishing guide
Pablo is an AI fishing guide powered by Anthropic. He has context about your current location, live conditions (tide, pressure, solunar), and behavior profiles for 110+ species. Ask him about bait selection, rigging, regulations, technique, or anything fishing-related.
Free users get 1 question per week. Bite Pro gets unlimited questions.
If Pablo isn't responding, check your network connection. AI requires internet access.
Pablo is an AI — he's good but not perfect. Always cross-reference important info (especially regulations) with your state's fish and wildlife department before acting on it.
If Pablo gave consistently wrong info on a topic, let us know at theofficialbiteapp@gmail.com — feedback helps us improve him.
Shirts, shipping, sizing, returns
Bite tees are fulfilled by Printful. Production takes 2-5 business days, shipping is typically another 3-5 business days in the US. Total: about 5-10 business days from order to delivery.
Shipping is free on all orders.
The Bite Tee runs true to size with a regular unisex fit. If you're between sizes, size up. The shirts are 100% cotton and pre-shrunk.
Available in S through 3XL across all four colors (White, Butter, Ash, Black).
Email us at theofficialbiteapp@gmail.com with your order number and a photo of the issue. We'll send a replacement at no cost within 30 days of delivery.
Because the Founders Edition is a limited print-on-demand run, we can't process size exchanges. Please pick your size carefully.
If a shirt is genuinely defective (not just a size issue), we'll replace it — see above.
Tracking emails come from Printful once your shirt ships. Check your spam folder. If it's been more than 10 business days since order, email us with your order number and we'll track it down.
Login, data, deletion
On the login screen, tap "Forgot Password" and follow the email instructions. The reset link is valid for 24 hours.
Profile → Settings → Delete Account. This permanently removes your profile, catches, waypoints, and chat history. The action cannot be undone.
If you also have an active Pro subscription, cancel it through Apple first (see the Pro section above).
The bare minimum to make the app work: your email, your location (only while using the app, never in background), the catches you choose to log, and the messages you send to Pablo.
We do not sell your data. We do not share it with advertisers. Waypoints are private by default. Your specific catch locations are visible only to people you share them with.
The hotspot map, live conditions, "what's biting nearby" feed, and Pablo's location-aware advice all require your location. You can use Bite without granting location, but most of the core features won't work.
We never access your location while the app is closed or in the background.
Crashes, glitches, feature requests
First try: fully close and reopen the app. If that doesn't fix it, uninstall and reinstall.
Still crashing? Email us with: your iPhone model, iOS version, what you were doing when it crashed, and a screenshot if you have one. We ship fixes weekly.
Drop it in the #suggestions channel on our Discord, or email us. We read everything. The community votes on what gets built next.
Our public roadmap lives in Discord. Cash tournaments are next — payments will go live shortly. Android native app and saltwater tournament categories are on the longer-term list.
Real humans read every email. Tell us what's going on and we'll get back to you within 24 hours.